Privacy & Cookie Policy
This privacy policy sets out how First Products Ltd uses and protects any information that you give First Products Ltd when you use this website.
First Products Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
First Products Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th January 2025.
What we collect
We may collect the following information:
- Name contact information, including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping,
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies
A cookie in a piece data stored on the users hard drive containing information about the user. Usage of a cookie is, in no way linked to any personally identifiable information while on our site. Once the user closes the browser, the cookie simply terminates.
When we provide services we want to make them easy, useful and reliable. These pieces of information can be used to improve our service to you through. For example:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast By using our website
We reserve the right to make changes to our Cookies Policy. Any such changes shall appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to any such changes.
Our use of cookies:
Our website does not capture or store personal information in cookies, but merely logs the user’s IP address, which is automatically recognised by the web server.
Examples of Session Cookies are:
- Add items to a Trolley
- Entering your details in a Contact Form
- Entering details for Billing and Delivery
- Completing Questionnaires
- Logging into a User Account
GA4
GA4 sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This ensures that the services is available when you want it and fast.
Removing and disabling cookies:
If you do not wish to accept cookies on your machine you can disable them by adjusting the settings on your browser. However, this will affect the functionality of the websites you visit.
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@firstproducts.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email above.